FAQ's

General Information

What is statueshop?
statueshop is an online store specializing in sacred angel statues — including garden angels, praying angels, archangel Michael pieces, and angel-and-baby sculptures — crafted from durable materials like resin, MGO stone, and resin-stone blends for both indoor and outdoor display.

How can I contact statueshop's customer support?
You can email us at contact@statueshop.shop or call us at +1 (479) 440-3717. Our team typically responds within 24–48 business hours.

Orders and Shipping

How do I place an order?
Browse our website, select the products you'd like, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What forms of payment do you accept?
We accept PayPal, including PayPal Balance, linked bank accounts, and any credit or debit cards connected to your PayPal account. We do not currently accept direct card payments or other digital wallets outside of PayPal.

How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking details so you can follow your package's progress.

How long will it take to receive my order?
Orders are typically processed within 1–2 business days after payment is confirmed. Once shipped, delivery within the United States generally takes 3–7 business days.

Do you ship internationally?
At this time, we ship exclusively within the United States.

Is shipping free?
Yes, we offer free shipping on all orders within the United States.

Returns & Exchanges

What is your return policy?
If you're not completely satisfied, you have 30 days from the delivery date to request a return for a refund or exchange. Please see our full Refund & Return Policy for eligibility details.

How do I return an item?
Email us at contact@statueshop.shop with your order number and reason for return. Our team will guide you through the return process and provide instructions.

Can I exchange a product?
Yes, exchanges are accepted within 30 days of delivery. Contact us to get started.

Accounts & Privacy

Do I need an account to make a purchase?
No, an account isn't required to shop with us. However, creating one makes it easier to track orders and access future offers.

Is my personal data safe?
Yes. We use encrypted technology and secure, trusted payment systems to help keep your information protected.

When is customer support available?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM. We're closed Saturdays and Sundays.